Contact Us

Last updated: October 30, 2026

How to reach us

For product enquiries or help with payment, an order, delivery, cancellation, a return or privacy, contact us at service@merivoxm.com or +852 94788109. International call charges may apply. The telephone country code identifies the contact number; our company is registered in China.

Information that helps us assist you

For an existing order, provide its number, the email address used at checkout and a short explanation of what you need help with. Photographs may help us understand a damaged, defective or wrong item. Never send your password or complete card credentials, including a security code, by email.

Mark an urgent change request with “Order change” and the order number. We will check whether the requested amendment is still possible and confirm the result. A message alone does not confirm an amendment or cancellation. For information rights, use “Privacy request” in the subject line.

Company details and postal correspondence

merivoxm is operated by Zhengzhou Ziyan Technology Co., Ltd.

Registered business address: Room 719, 7th Floor, Jiangshan Shangjie, No. 65 Jing San Road North, Fengchan Road Subdistrict, Jinshui District, Zhengzhou, Henan, China.

Email: service@merivoxm.com

Telephone: +852 94788109

The address above is provided for business registration and correspondence. It is not presented as a retail shop or the standard destination for returned goods. Request return instructions before posting an item. An approved return may need to go to China; we will provide the assigned warehouse address and instructions.