FAQ
Last updated: October 30, 2026
Who sells the products on this website
Zhengzhou Ziyan Technology Co., Ltd. operates merivoxm and is the seller for purchases made through the store. Its registered address and customer contact details appear below.
Which destinations do you deliver to
Our standard delivery service is available to eligible addresses in the United States. Availability is checked against the destination entered at checkout. Contact us before ordering for a PO box, military address, territory or remote location.
How long does a standard order take
A standard order is normally processed in 1–3 business days after payment confirmation. Estimated transit following dispatch is 7–12 business days, for a combined estimate of 8–15 business days. Weekends and relevant public holidays are excluded. Materially different product timeframes must be disclosed before purchase. Arrival dates are estimates and are not guaranteed.
How are shipping fees shown
The shipping fee is displayed at checkout for you to review before payment. Free delivery applies only when an advertised offer and its conditions cover your order; there is no standing free shipping threshold under this FAQ.
Where do orders ship from
Orders are not generally promised to ship from the United States. We or our fulfillment partners may prepare shipments at facilities in China or other fulfillment locations. One order may travel separately without an additional shipping charge unless you agreed to it before purchase.
Which payment methods and tracking options are available
Use a payment option actually shown at checkout. We email tracking information after dispatch. The initial carrier scan may take approximately 1–3 business days. Contact us if the details are missing or progress appears stalled.
Can an order be changed or cancelled
Send your request as soon as possible. We accept cancellations before dispatch and do not charge a cancellation fee. After dispatch, changes or interception may no longer be possible, but applicable returns and legal cancellation rights remain. Accepted pre-dispatch cancellations are refunded to the original payment method within 5–10 business days, unless an earlier legal deadline applies.
How long do I have to request a return
For an eligible change-of-mind return, contact us within 30 calendar days after delivery. Items should be unused, unworn and complete, with original packaging where reasonably available. Send the approved return within 14 calendar days after receiving instructions unless another arrangement is agreed.
Returns may be directed to China. Customers pay change-of-mind return postage. We cover necessary remedy costs for damaged, defective, incorrect or materially misdescribed items. The Return Policy explains exclusions and original delivery charges.
How soon is an approved refund issued
Approved return refunds are issued to the original payment method within 5–10 business days after receipt and inspection, or sooner where required by law. A bank or payment provider may need additional posting time. We do not charge a restocking fee.
Who can help with a delivery problem
Send the order number and details to support. Please report visible damage promptly, ideally within 7 calendar days, to help preserve evidence; this does not shorten legal rights. We investigate missing parcels with the carrier. A tracking entry marked “Delivered” is not an automatic reason to close a claim.
How can I make a privacy request
Email service@merivoxm.com using “Privacy request”. The Privacy Notice explains data handling and applicable rights. Select “Your Privacy Choices” in the footer to manage the optional cookie categories covered by the preference panel.
merivoxm is operated by Zhengzhou Ziyan Technology Co., Ltd.
Registered business address: Room 719, 7th Floor, Jiangshan Shangjie, No. 65 Jing San Road North, Fengchan Road Subdistrict, Jinshui District, Zhengzhou, Henan, China.
Email: service@merivoxm.com
Telephone: +852 94788109