Return Policy

Last updated: October 30, 2026

Requesting a return

For an eligible change-of-mind return, send a request to service@merivoxm.com no later than 30 calendar days after delivery. Include your order number, identify the item and explain why you wish to return it. Images may be helpful for a condition issue but are not required for every ordinary return.

After receiving return instructions, send the approved item within 14 calendar days unless we agree to a different arrangement. If you requested the return within the original return window, a delay in our reply will not by itself invalidate the request.

Return conditions and product exclusions

For a voluntary change-of-mind return, goods should be unused, unworn and complete, including tags, accessories and original packaging where reasonably available. Pack the item securely. Reasonable examination allowed by law does not automatically remove a statutory withdrawal right.

A lawful exclusion for personalized goods, perishables or unsealed hygiene-sensitive products applies to discretionary returns only where clearly disclosed before purchase. A discount alone does not remove return rights. Gift cards, if offered, follow their disclosed conditions and mandatory refund rules. None of these exclusions prevents remedies for damaged, defective, incorrect or materially misdescribed goods.

Where to return goods and who pays postage

Ask us for the designated return address before sending goods back. Neither our registered business address nor the sender address on a parcel should be treated as the return destination without our instructions. Approved returns may need to be sent to China. Ask us before buying if you need an estimate of cross-border postage.

Customers pay change-of-mind return postage and any other lawful return-related charge disclosed before purchase. We recommend tracking and proof of posting. When goods arrive damaged, defective, incorrect or materially different from their description, we cover necessary remedy costs. If return is required, we will arrange a prepaid service or reasonable agreed postage reimbursement as appropriate.

A missing authorization reference does not eliminate statutory rights. We will reasonably help identify an otherwise valid return.

Problems with goods or delivery

Please report visible damage or a wrong item promptly, ideally within 7 calendar days, so evidence can be preserved. This is not a shorter legal claim deadline. We assess reasonable evidence and arrange an appropriate repair, replacement or refund as required.

For a missing parcel, contact support for a carrier investigation. We do not assign every transit risk to you at dispatch or dismiss nonreceipt solely because tracking says “Delivered”.

Refund calculations and processing times

No restocking fee is charged. We issue an approved return refund to the original payment method within 5–10 business days after receiving and inspecting the goods, subject to any shorter deadline required by law. Any proposed lawful deduction must be individually explained and supported, including documented diminished value where permitted. No automatic deduction applies.

Original outbound shipping is generally not refunded for discretionary change-of-mind returns unless required by law. When we are responsible for the issue, applicable delivery charges are reimbursed as required. Where statutory withdrawal covers an entire order, legally required basic outbound shipping is refunded; optional upgrades need not be reimbursed beyond that amount.

If no physical return is needed, the applicable period begins at the relevant cancellation or remedy confirmation. Payment providers may take additional time to display an issued refund. Ask for its reference if the provider's stated posting period has passed.

Cancelling an order or arranging an exchange

Cancellation before dispatch is accepted without a cancellation fee. Send your request promptly. An accepted pre-dispatch cancellation is refunded within 5–10 business days, with any shorter legal deadline taking priority. After dispatch, the return process and statutory cancellation rights remain available.

Please contact us if you would prefer an exchange. We may need to handle it as a return followed by a new order, and will obtain your agreement before applying any additional charge.

This voluntary policy does not replace mandatory guarantees, withdrawal rights or more favorable legal deadlines and cost allocations. Any lawful limit on withholding a withdrawal refund pending return or proof of posting also applies.

merivoxm is operated by Zhengzhou Ziyan Technology Co., Ltd.

Registered business address: Room 719, 7th Floor, Jiangshan Shangjie, No. 65 Jing San Road North, Fengchan Road Subdistrict, Jinshui District, Zhengzhou, Henan, China.

Email: service@merivoxm.com

Telephone: +852 94788109