Shipping Policy
Last updated: October 30, 2026
Delivery areas and address eligibility
Standard shipping is offered to eligible United States addresses, with service availability determined by the address supplied at checkout. Contact service@merivoxm.com before ordering to a PO box, APO/FPO address, territory or remote area. An order paid for but unsupported at its destination will be notified to you and refunded.
Order preparation and estimated delivery
After payment is confirmed, standard orders take 1–3 business days to prepare. Estimated delivery takes a further 7–12 business days after dispatch, giving an estimated overall timeframe of 8–15 business days. Weekends and public holidays affecting preparation or the carrier are not business days for these estimates.
These timeframes are estimates rather than guaranteed arrival dates. A product requiring production, preorder handling or another materially different period must show that information before purchase; extra production time is not silently added to the standard schedule.
Delivery fees taxes and import charges
Checkout shows the available delivery services and their charges. Please check the shipping cost, currency and order total before you pay. A free shipping offer applies only to orders meeting its published terms; this policy sets no permanent minimum-spend offer. Faster service is available only when actually offered with its price and estimate.
Taxes or duties collected by us are identified in the checkout summary where applicable. Cross-border shipments can also attract lawful import charges not collected there. Ask us before ordering if the treatment of those charges is unclear. Known customer-payable import charges must be disclosed before purchase, and an undisclosed charge cannot transfer our legal obligations to you.
Fulfillment locations and split shipments
Our company is registered in China. Preparation may be performed by our business or fulfillment partners, including facilities in China, depending on inventory and destination. A United States delivery destination is not a representation of United States warehouse dispatch.
Items from one order may be sent in separate parcels. We provide available tracking for each shipment. Splitting an order does not add a shipping charge unless you agreed to that charge before buying.
Following your parcel and correcting an address
Tracking details are sent by email when the order is dispatched. Allow approximately 1–3 business days for the carrier to record the first scan. Contact us with the order number if the link fails, tracking is missing or progress stops for an extended period.
Please check the delivery address when ordering. We will try to correct it before dispatch without an amendment fee. Interception afterwards is not guaranteed. If an address error leads to a returned parcel, reasonable actual redelivery costs will be explained and agreed before charging. Mandatory refund rights remain unaffected.
Delayed lost or damaged deliveries
If we cannot dispatch within the promised period, we will communicate a revised estimate and applicable cancellation and refund options. We will obtain delay consent where required and cancel and refund an unshipped order if legally required consent is not obtained.
Weather, customs checks and carrier interruptions may affect transit. Contact support for a lost, damaged or delivered-but-not-received parcel. We review the circumstances with the carrier and provide an appropriate replacement or refund where required. A delivery scan is evidence to consider, not an automatic refusal of assistance.
The usual refund processing period is 5–10 business days as described in the Return Policy. Any shorter mandatory deadline for cancellation or non-delivery takes priority.
merivoxm is operated by Zhengzhou Ziyan Technology Co., Ltd.
Registered business address: Room 719, 7th Floor, Jiangshan Shangjie, No. 65 Jing San Road North, Fengchan Road Subdistrict, Jinshui District, Zhengzhou, Henan, China.
Email: service@merivoxm.com
Telephone: +852 94788109